Privacy Policy

About this Privacy Policy

This Privacy Policy describes Double Triple Pty Ltd's commitment to safeguarding the privacy of your personal information that we may collect and process:

• when you submit a contact or enquiry form on our website or on a third party website about one of our programs;
• when you register for, attend, or interact with any free content, webinar, or event we offer;
• when we discuss our programs, training services or program inclusions with you;
• in the course of your enrolment, participation, or completion of one of our programs; or
• when you access our learning management system (“LMS”) or any software applications we provide (“Software”).

You can read more about our programs, training services and program inclusions on our website at www.doubletriple.ai. Please read this Privacy Policy carefully and contact us if you have any questions. You can contact us at support@doubletriple.ai.

Personal Information

When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth). In general terms, it is any information that can be used to personally identify you. This information may include your name, address, telephone number and email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered “personal information”.

Where the EU or UK General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), the Personal Information Protection and Electronic Documents Act (“PIPEDA”) (Canada), or other comparable privacy laws apply to you, equivalent definitions of “personal data” or “personal information” under those laws will apply.

The types of personal information we collect and hold

If you enrol in one of our programs we may collect your first and last names, date of birth, email address, phone number, mobile telephone number, address, country of residence, time zone, employer/business name, current job title, industry, work history, LinkedIn profile, career goals, enrolment information (including which program you enrol in and the date of enrolment), the information you provide during our coaching calls, training sessions, group sessions and live events, the responses that you provide to our questionnaires and assessments, the content of our telephone calls and online meetings with you, and payment details and the content of any contact and enquiry forms you submit on our website or on a third party website about one of our programs that we have access to. We will also collect your payment details to process your payment for one of our programs. Credit card details are not held by us, but are held by payment gateway providers that we use. Other than the last 4 digits of a credit card, credit card information is not held by or accessible to us.

If you are not enrolled in one of our programs but make any enquiry with us regarding a potential enrolment, we will collect your contact details, the content of telephone calls that we have with you, and the information you include in any contact and enquiry forms on our website or on third party websites about one of our programs that we have access to.

When you access our LMS or Software, we also collect:

• account information (username, login activity, session data);
• learning progress data (modules completed, lesson completion, quiz and assessment results, time spent on content);
• interaction data (clicks, page views, downloads, video playback);
• content you upload or submit (assignments, written submissions, recordings, comments, feedback);
• device and technical information (IP address, browser, device type, operating system, mobile device identifiers where you use a mobile app); and
• any other information generated through your use of the LMS or Software.

How we collect personal information

Our policy is to not collect personal information by means that are unfair or unreasonably intrusive. We only collect personal information that is necessary to provide, promote and operate our business.

We collect personal information directly from you when you interact with us, and we may also collect information from third-party sources for sales and marketing purposes in accordance with applicable law (such as advertising platforms, social media platforms, and lead generation tools).

We may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you visit our website, LMS or Software.

How we use personal information

We may use your personal information for the following purposes:

• to contact you when you make an enquiry about one of our programs;
• to promote our programs to you, including via email, SMS, phone, social media, and targeted advertising;
• to setup an account for you on our LMS when you enrol in one of our programs;
• to provide and manage our delivery of our programs, training services and program inclusions;
• to operate, maintain, secure and improve our LMS, Software and Online Platform;
• to track and assess your progress through programs and personalise your learning experience;
• to provide technical support and respond to issues with our LMS or Software;
• when conducting research and development of our programs;
• to carry out security audits, investigate security incidents and implement security processes and procedures that require access to your personal information that we hold about you;
• to handle complaints;
• to verify your identity when you make an enquiry with us;
• in order to operate and grow our business;
• to facilitate and process your enrolment;
• to research and develop our programs;
• to respond to your queries;
• to improve our programs;
• to seek your feedback in relation to our programs;
• to use your name, likeness and testimonial in marketing and promotional material where you have given consent (including, by enrolling, in accordance with our Terms of Service); and
• to comply with our legal and statutory obligations.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, replying “STOP” to a marketing SMS, or contacting us at support@doubletriple.ai. Opting out of marketing does not affect operational communications relating to your enrolment.

Disclosure of personal information

We will also use and disclose personal information that we collect to third parties as follows:

• for the purposes of third-party service providers providing contracted services to us, including research and development, IT support, sales, marketing, mailing or transmission of documentation or communication to you electronically or physically, security, banking, payment processing, enforcing your compliance with contracts between you and us, credit reporting and data storage;
• in order to host databases that are integrated into our LMS, Software and Online Platform, we engage reputable hosting providers who host those databases on our behalf;
• when performing contracts, we may outsource certain obligations to third-party contractors in accordance with our contractual rights (such as hosting, software development, coaching delivery, and other professional services). Professional services carried out by them may require access to an individual's personal information;
• to our coaches, mentors and contractors involved in delivering our programs;
• to other participants in group programs or community channels, where you participate (other participants may see your name, profile and contributions);
• when carrying out direct marketing calls and emails by our staff or those engaged on our behalf to market our services or to discuss your experience with us. All individuals will be given the opportunity to ‘opt out’ of any direct marketing communications;
• when providing information to our legal, accounting or financial advisors/representatives or insurers, or our debt collectors for debt collection purposes or when we need to obtain their advice, or where we require their representation in relation to a legal dispute;
• where a person provides written consent to the disclosure of their personal information;
• where it is brought to our attention that specific personal information needs to be disclosed to protect the safety or vital interests of any person;
• if we are contacted by any person, for security purposes, we will only discuss the personal information that we hold about them with them if they identify themselves accurately;
• to avoid prejudice to the maintenance of the law by any public sector agency, including the prevention, detection, investigation, prosecution, and punishment of offences;
• for the enforcement of a law imposing a pecuniary penalty;
• for the conduct of proceedings before any court or tribunal (being proceedings that have been commenced or are reasonably in contemplation);
• to any potential acquirer, investor, or successor in business, in connection with a sale, merger, or restructuring of our business; or
• where required by law.

We do not sell your personal information.

Analytics data

When you access our website, LMS or Software, we may also collect statistical information about you known as analytics data. Such analytics data includes city location, information about devices accessing our platforms, the amount of time you spend on the platforms and in which parts of them, the path navigated on the platforms, and your interaction with our learning content. We may use third-party analytics and advertising tools (such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, and TikTok Pixel) for this purpose. Where this analytics data is de-identified and is not collected in a form that could reasonably be expected to identify an individual, we use it to help us review, enhance and improve our platforms and marketing.

We also use cookies, pixels, web beacons and similar technologies to operate our website, analyse traffic, deliver and measure advertising, and remember your preferences. You can manage cookie preferences through your browser settings or our cookie consent tool (where available). Disabling cookies may affect website functionality.

How we hold and secure personal information

We hold and store personal information that we collect in our offices, computer systems and third-party owned and operated hosting facilities. In particular:

• we engage hosting facilities operated by reputable hosting providers;
• personal information that is provided to us via email is held on our servers or those of our cloud-based email providers which have restricted access security protocols;
• we use third-party owned cloud-based customer relationship management (CRM), learning management system and marketing platform providers to hold personal information;
• personal information is held on computers and other electronic devices in our offices and at the premises of our personnel; and
• we hold personal information that is provided to us in hard copy in files and folders in secure locations.

We take reasonable steps to protect the personal information that we hold using such security safeguards as are reasonable in the circumstances. We have implemented and administer appropriate internal processes and management to protect personal information from loss, misuse or interference from unauthorised access, modification or destruction, which includes, but is not limited to:

• only using reputable hosting providers to host personal information;
• implementing security systems;
• implementing computer and network security measures such as passwords in our computer systems;
• using encryption in transit (HTTPS/TLS) for our website, LMS and Software;
• maintaining physical security measures on our premises such as door locks;
• requiring our employees, agents and contractors to comply with privacy and confidentiality provisions in their employment and subcontractor agreements that we enter into with them; and
• destroying and/or de-identifying personal information where we deem your personal information is no longer necessary or where we are otherwise required to do so under applicable law.

While we will take all reasonable precautions to protect your personal information, transmission of your personal information online, including via email, is not always secure. As a result, if you are concerned about the security of the contents of your email or the online transmission of your personal information, you are more than welcome to contact us by telephone or in person.

Third-party websites

Our website, LMS and Software may include links to third-party websites which are owned or operated by other parties. Our linking to those websites does not mean that we endorse or recommend them. We do not warrant or represent that any third-party website operator complies with applicable data protection laws. You should consider the privacy policies of any relevant third-party website prior to sending personal information to them.

Interacting with us without disclosing personal information

If you do not provide us with your personal information, you can only have limited interaction with us. For example, you can browse the public-facing pages of our website without providing us with personal information. However, when you submit a form on our website, or access an account on our LMS or Software, we need to collect your personal information for the purposes described in this Privacy Policy.

You have the option of not identifying yourself or using a pseudonym when contacting us to enquire about our services, but not if you wish to actually enrol in one of our programs. It is not practical for us to provide you with access to our programs if you refuse to provide us with your personal information.

Offshore disclosure

We operate globally and may transfer your personal information to, and store it in, countries other than your country of residence. Our service providers and personnel are located in (and your personal information may therefore be transferred to) Australia, the United States, the United Kingdom, the Philippines, and other countries where our service providers operate.

Where we transfer personal data from the European Economic Area, the United Kingdom, or other jurisdictions with data export restrictions, we take reasonable steps to ensure appropriate safeguards are in place, including using Standard Contractual Clauses (or equivalent mechanisms approved by the relevant regulator).

By providing your personal information to us, you acknowledge that it may be transferred to and processed in jurisdictions with data protection laws that differ from those in your country of residence.

How to access and correct personal information held by us

Please contact us at support@doubletriple.ai to access and correct personal information that we hold about you.

It is our policy to retain personal information in a form that permits identification of any person only as long as is necessary for the purposes for which the personal data was collected; and for any other related, directly related or compatible purposes if and where permitted by applicable law.

As an alternative to deleting personal information, we may elect to de-identify it where permissible by law.

We will handle all requests for access to personal information in accordance with our statutory obligations. We may require payment of a reasonable fee by any person who requires access to their personal information that we hold, except where such a fee would be contrary to applicable law. We will not charge you for the making of any such request. We will endeavour to provide a response to any request for access to personal information within 30 days from the time a request is made (or such shorter period as required by applicable law).

Depending on your jurisdiction, you may also have additional rights, including the right to:

• request the deletion of your personal information (subject to our legal obligations to retain it);
• request that we restrict or object to our processing of your personal information;
• request a copy of your personal data in a structured, commonly used, machine-readable format (data portability);
• withdraw consent at any time, where consent is the legal basis for processing; and
• lodge a complaint with a privacy regulator (see “Privacy Complaints” below).

To exercise these rights, please contact us at support@doubletriple.ai. We may need to verify your identity before responding.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website. Material changes will take effect from the date of publication. We encourage you to review this policy periodically.

Privacy Complaints

Please contact us at support@doubletriple.ai if you have a complaint about our privacy practices. If you are not satisfied with the outcome of a complaint or wish to make a complaint about a breach of the Australian Privacy Principles, you may refer the complaint to the Office of the Australian Information Commissioner, who can be contacted using the following details:

• Telephone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Address: GPO Box 5218, Sydney NSW 2001
• Web: oaic.gov.au

If you are located outside Australia, you may also have the right to lodge a complaint with your local privacy regulator, including:

• United Kingdom, Information Commissioner's Office (ICO): ico.org.uk
• European Union, Your local data protection authority
• Canada, Office of the Privacy Commissioner of Canada: priv.gc.ca
• United States (California), California Privacy Protection Agency: cppa.ca.gov

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