Terms of Service

Welcome to Double Triple! Double Triple is a business that is owned and operated by Double Triple Pty Ltd (ABN 35 695 317 358) of Australia (“Double Triple”, “we”, “our”, “us”).

1. Our agreement with you

1.1 You may only enrol in a Double Triple program if you: (a) are at least 18 years of age; (b) have legal capacity to enter a binding contract in your jurisdiction; (c) have read and agree to the program inclusions; (d) agree to the fees and payment terms; and (e) agree to be legally bound by and accept these Terms of Service (“Terms of Service”).

1.2 When you enrol in a program, you enter into a legally binding contract with us (“Enrolment”) comprising: (a) the program inclusions; (b) the fees and payment terms; and (c) these Terms of Service.

1.3 If you do not agree to the program inclusions, fees and payment terms and/or these Terms of Service, you must not enrol in a program, nor access or use our training services, program content, learning management system or any software we provide.

1.4 Each different program has different program inclusions. We will confirm the program inclusions and the fees and payment terms in writing at the time of your Enrolment.

1.5 These Terms govern your access to and use of our website www.doubletriple.ai (the “Website”), our learning management system (“LMS”), any software applications we provide (“Software”), and any other digital tool we make available as part of a program.

2. About our programs

2.1 Our programs are designed to teach people enrolled in them how to develop tech sales skills, secure tech sales roles, and build careers in technology sales (“Training Services”).

2.2 Training Services are delivered through a combination of our LMS, Software, live training and coaching sessions (including via video conferencing tools such as Zoom), group coaching and community spaces (where applicable), and supporting written materials (together, “Program Content”).

2.3 The LMS, Software and any related digital tools we provide are referred to in these Terms as our “Online Platform”.

2.4 We do not make any representation that you will be successful in tech sales, secure employment, hit any specific income level, or achieve any other outcome by enrolling in a program or by using our Training Services or accessing Program Content.

2.5 You acknowledge that: (a) your actual results will depend on a range of factors, including your experience, work ethic, abilities, network, location, the current job market, and decisions made by third parties; (b) no representation has been made by us as to the future income, employment, sales performance, hiring outcome, or potential success that may be derived from your participation in any program; (c) before deciding to pursue a career in tech sales, you must independently consider all relevant legal, financial, immigration, and personal factors applicable to you; and (d) you must not bring any claim against us associated with your decision to pursue a career in tech sales or in respect of any of the matters referred to in paragraphs (a),(c).

2.6 Case studies, testimonials and earnings examples we share represent results achieved by specific individuals and are not typical or guaranteed outcomes.

3. Your obligations

If you enrol in a program you must comply with this clause 3.

3.1 Commit to the work: You must engage fully with the program by completing the modules, attending coaching calls, applying the methodology, and doing the work required to get value from the program.

3.2 Attend sessions: You are expected to attend scheduled training and coaching sessions in accordance with the program, or watch their recordings where you are unable to attend live.

3.3 Be respectful of one another: If you engage in antisocial, harassing, abusive, discriminatory or disruptive behaviour toward our staff, contractors, coaches, or other participants, you may be asked to leave the program, and we reserve the right to cancel your Enrolment without refund.

3.4 Non-solicitation: For 12 months after the end of your Enrolment, you will not employ or engage, or attempt to employ or engage, any of our staff, coaches, mentors or contractors to provide any coaching, training, educational or professional development services to you independently of Double Triple.

3.5 Protect your account: You must not share your username, password or login credentials with any person. You are responsible for all activity that occurs under your account. Notify us at support@doubletriple.ai immediately if you suspect unauthorised access.

3.6 No recording: You must not record any coaching, training or other sessions, or any other content delivered via the Online Platform, without our prior written consent.

3.7 Protect our intellectual property: You will not copy, distribute, upload to any digital source, upload to the public domain, sell in any capacity, share or disclose, any Program Content to anyone.

3.8 Comply with applicable law at all relevant times.

4. Fees and payment

4.1 The fees for each program (“Fees”), including the currency, payment schedule, and any applicable taxes, will be confirmed in writing at the time of your Enrolment.

4.2 Fees are exclusive of taxes unless stated otherwise. Where required by law (including, where applicable, Australian Goods and Services Tax), the relevant tax will be added to your Fees and shown on your tax invoice. You are responsible for any other taxes, duties or charges that apply in your jurisdiction.

4.3 All Fees are payable in advance, in full, or in accordance with an agreed payment plan, prior to the commencement of your program.

4.4 If you have agreed to a payment plan: (a) you authorise us to charge the agreed payment method on the agreed dates; (b) all instalments remain payable in full, regardless of whether you continue to engage with the program; (c) if a payment fails or is denied, you are liable for any costs (including bank fees and charges) incurred by us; and (d) we may charge interest at 5% per annum on any overdue amount, calculated daily from the due date until paid in full.

4.5 If you enrol in a program, you will not be given access to the Online Platform until your Fees (or your first instalment under a payment plan) have been paid in full.

4.6 If you default on any payment, we may suspend or terminate your access to the program, accelerate all remaining payments so that they become immediately due and payable, and recover all reasonable costs incurred in collecting outstanding amounts, including legal and debt collection fees.

4.7 Payments are processed by third-party payment providers. By making a payment, you agree to their applicable terms. We do not store your full credit card details.

4.8 Initiating a chargeback or payment reversal in breach of these Terms is a material breach. We may recover the disputed amount, plus any associated fees and legal costs.

5. Cancellations and refunds

5.1 If for any reason you are unsatisfied with a program or the Training Services, you can cancel your Enrolment at any time.

5.2 You are not entitled to any refund of any Fees paid for a program after the 14 day cooling off period (including where you cancel your Enrolment), unless such refund must be provided under non-excludable applicable law.

5.3 You acknowledge that upon being granted access to the Online Platform you receive immediate and significant value, including access to our intellectual property, training materials, methodology, and know-how. On this basis, you warrant that this no-refund policy is fair and reasonable and is necessary to protect our legitimate business interests.

5.4 If you end your participation early, you remain liable for the full Fees and any outstanding instalments. We may immediately collect outstanding amounts by charging your authorised payment method.

6. The Online Platform, LMS and Software

6.1 If you enrol in a program, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Online Platform (including the LMS and any Software) and Program Content for your own personal, non-commercial use during the term of your program.

6.2 Your account: On Enrolment, we'll create an account for you on the LMS and any relevant Software. You are responsible for keeping your login details secure and confidential, and you must not share your account with anyone else. We may suspend or terminate your access if we reasonably suspect that your account is being shared or accessed by someone other than you.

6.3 Acceptable use: You must not, and you must not permit any other person to: (a) copy, alter, modify, tamper with, create derivative works from, reproduce, resell, transfer, reverse engineer, reverse compile or enhance the Online Platform, LMS, Software or Program Content; (b) remove or alter any trademarks, copyright notices, watermarks, or other proprietary markings; (c) record, download, screenshot, scrape, extract or republish any audio-visual, text or other Program Content (except where we expressly enable downloading); (d) “frame”, “mirror” or serve any part of the Online Platform on any other server or network; (e) sell, sublicense, transfer, distribute, or provide others with access to the Online Platform, Training Services or Program Content; (f) introduce viruses, malware or other malicious code into our systems or the Online Platform; (g) carry out security breaches or disruptions, or attempt to gain unauthorised access to the Online Platform or any related accounts; (h) circumvent any security, authentication, rate limit or access control; (i) use bots, scrapers, automated tools or AI systems to access, train on, or extract content from the Online Platform without our prior written consent; or (j) use the Online Platform in any unlawful, fraudulent, harmful or abusive manner.

6.4 Service availability: We aim to keep the Online Platform available 24/7, but we don't guarantee uninterrupted or error-free access. The Online Platform may be temporarily unavailable due to maintenance, technical issues, third-party service interruptions, or events beyond our reasonable control. To the maximum extent permitted by law, we are not liable for any loss arising from downtime, delays, bugs, errors or interruptions.

6.5 Updates and changes: We may, at any time and without notice, update, modify or improve features and functionality of the Online Platform, add or change Program Content, change the third-party providers used to deliver the Online Platform, or discontinue features, provided we will not materially reduce the core Program Content you have paid for during your program term.

6.6 Third-party integrations: The Online Platform may integrate with or depend on third-party services (such as video hosting, payment processors, communication tools, AI providers and analytics platforms). Your use of those services may be subject to the third party's own terms and privacy policy. We are not responsible for the availability, performance, or content of third-party services.

6.7 Mobile apps: If any Software is provided through a mobile application, your access is also subject to the terms of the relevant app store (such as the Apple App Store or Google Play Store). We may use device permissions (such as notifications, microphone, or camera) where you have granted them. You can manage these permissions through your device settings.

6.8 What you upload: The LMS and Software may let you upload, post or submit content (such as assignments, recordings, comments or feedback). You are responsible for backing up anything you upload, and we don't guarantee retention of user-uploaded content beyond your program term.

6.9 End of access: Your access to the Online Platform, LMS and Software ends automatically at the end of your program term, or earlier if your Enrolment is terminated.

7. Group programs and community

Where a program includes a group, community or peer component, you must not: (a) harass, harm, threaten, defame or abuse other participants, our staff or our coaches; (b) post or distribute spam, promotional material (unrelated to the program), or unwelcome communications; (c) act in any unlawful, defamatory, discriminatory or obscene or otherwise objectionable manner; or (d) infringe the intellectual property, privacy or other rights of any participant or third party.

We may, at our sole discretion, remove or edit any content posted by you within the group environment, remove you from group sessions and communications, and terminate your Enrolment for breach of this clause, without refund.

8. Intellectual property

8.1 As between you and us, we own all Intellectual Property Rights in the Website, Online Platform, LMS, Software, Training Services and Program Content.

8.2 If you give us any feedback, comments, ideas, or suggestions about our programs, the Online Platform or our Training Services (each, an “Improvement Suggestion”), the Intellectual Property Rights in that Improvement Suggestion become our sole and exclusive property immediately on disclosure. You hereby assign all such rights to us. You irrevocably consent to any acts by us or anyone we authorise that would otherwise infringe your moral rights in any Improvement Suggestion.

8.3 Testimonials and case studies: By enrolling in a program, you consent to our use of your name, photograph (where provided) and a description of your experience and results in our marketing, promotional and advertising materials, including on the Website, the Online Platform and our social media channels. You may withdraw this consent at any time by written notice to us (effective prospectively only).

8.4 If you contribute any content to our Website, social media, group channels or Online Platform (including comments, posts, photos, videos, recordings or testimonials) (“User Content”), you grant us a worldwide, royalty-free, non-exclusive, perpetual, sublicensable licence to use, reproduce, modify, distribute and display that User Content for any purpose related to our business. You warrant that you own or have the right to grant this licence and that the User Content does not infringe any third-party rights. We may remove any User Content at our sole discretion.

8.5 You must not take any step to invalidate or prejudice our Intellectual Property Rights.

9. What can happen if you don't adhere to these Terms

9.1 If you don't adhere to these Terms, we may terminate your Enrolment and/or your account at our sole discretion. Before doing so, we may discuss the matter with you and, where reasonable, give you an opportunity to remedy your breach.

9.2 Termination does not affect your or our accrued rights, including our right to recover outstanding Fees.

10. Disclaimers and liability

10.1 Information provided through our programs, Website, Online Platform and any related materials is for general educational and informational purposes only. It does not constitute professional career, legal, financial, tax, immigration, psychological or medical advice. You should obtain independent professional advice before acting on any information we provide.

10.2 You are solely responsible for your own decisions, actions and outcomes arising from or related to your participation in any program. We are not liable for any direct or indirect result of any choices you make based on information you receive through a program.

10.3 To the maximum extent permitted by law, the Website, Online Platform, programs and Program Content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

10.4 Except to the extent such loss cannot be excluded under non-excludable applicable law, neither party is liable to the other for any loss of profits, loss of business opportunity, loss of revenue (other than caused by your failure to pay Fees), loss of goodwill, loss of data, or any indirect, consequential, special or exemplary damages, whether arising in contract, tort (including negligence) or otherwise.

10.5 Except to the extent such loss cannot be excluded under non-excludable applicable law, a party's aggregate liability for all claims for loss or damage in connection with your Enrolment is capped at the amount of Fees paid by you to us in the 12 months preceding the event giving rise to the claim.

10.6 Where the Australian Consumer Law applies and our liability for breach of a consumer guarantee can be limited, our liability is limited (at our option) to: (i) for goods, the replacement, repair or cost of resupply of the goods; or (ii) for services, the resupply of the services again or the cost of doing so.

10.7 Other than non-excludable guarantees implied by applicable law, all other conditions, warranties and guarantees that would otherwise be implied into your Enrolment are excluded.

11. Indemnity

You indemnify Double Triple, our directors, officers, employees, agents, coaches and contractors against any claims, demands, liabilities, costs, damages, losses or expenses (including legal fees on a full indemnity basis) arising out of or in connection with your User Content, your breach of these Terms, your breach of any applicable law, or your access to or use of the Website, Online Platform or any program.

12. International participants

12.1 Our programs are offered to participants worldwide, including (without limitation) across Australia and the broader Asia-Pacific region, the United States, Canada, the United Kingdom, the European Union and other regions.

12.2 You are responsible for ensuring that your participation in a program complies with all laws in your jurisdiction, including in relation to consumer protection, data privacy, taxation, employment, and any professional licensing or visa requirements.

12.3 Our programs are delivered in English. We are not responsible for any loss arising from language or translation issues.

12.4 Where you pay in a currency other than the currency confirmed at Enrolment, any conversion costs, fees or exchange rate differences charged by your bank or card provider are your responsibility.

13. General

13.1 These Terms and Conditions are subject to change at any time. Updated Terms take effect from the date they are published on our Website. Changes will not apply retroactively to existing Enrolments.

13.2 Privacy: We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). Please see our Privacy Policy for further information about how we manage your personal information.

13.3 Email / SMS: You consent to us sending electronic mail and SMS to you about your Enrolment, your program, and any program we think you might be interested in. You may opt out of marketing communications at any time using the unsubscribe link or by emailing support@doubletriple.ai.

13.4 Testimonials: By enrolling in a program, you consent to our use of your name and a description of your experience with the program in our promotional and marketing materials (including on the Website and the Online Platform).

13.5 Severance: If any part of these Terms is held to be unenforceable or invalid in any jurisdiction, it will be severed from these Terms, and the remaining provisions will remain valid and enforceable.

13.6 Notice: You may issue notices to us by emailing support@doubletriple.ai. We may notify you using any contact details that you have provided to us.

13.7 Jurisdiction and applicable law: These Terms will be interpreted in accordance with the laws in force in New South Wales, Australia. You and we irrevocably submit to the non-exclusive jurisdiction of the courts situated in New South Wales with respect to any dispute concerning these Terms or your Enrolment.

13.8 Assignment: You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer ours to any related entity or successor in business.

13.9 Entire agreement: The components of an Enrolment set out in clause 1.2 constitute the entire agreement between you and us regarding the Enrolment and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

14. Dictionary

“Applicable Law” means any applicable legislation, regulation, rule of the general law in Australia or another applicable jurisdiction, including common law and equity, judicial order or consent or requisition from, by or with any governmental agency.

“Australian Consumer Law” means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

“Enrolment” has the meaning given in clause 1.2.

“Fees” means the fees that we specify to you for a program at the time you enrol.

“Improvement Suggestion” has the meaning given in clause 8.2.

“Intellectual Property Rights” means all copyright, trade mark rights, patent rights, design rights, trade secrets and other intellectual property rights (whether registered or unregistered) and all rights to enforce them.

“LMS” means our learning management system through which Program Content is delivered.

“Online Platform” means the LMS, Software and any related digital tools through which Program Content is delivered.

“Program or program” means a coaching or training program offered by Double Triple, including but not limited to our tech sales coaching program and our Enterprise Sales Accelerator program.

“Program Content” has the meaning given in clause 2.2.

“Software” means any software applications, mobile applications, tools or platforms (other than the LMS) we provide to support your participation in a program.

“Training Services” has the meaning given in clause 2.1.

“User Content” has the meaning given in clause 8.4.